TERMS & CONDITIONS-CANACELLATION POLICY

Important Notice

Please note that we are not affiliated with ICBC or the Ministry of Transportation. By using our road test booking service, you acknowledge and agree to pay an administration and processing fee for the facilitation of your appointment.

Book your appointment now and pay the testing fee directly at the ICBC center.
The fee is $25, payable at Driver Licensing Offices by cash, Visa, Mastercard, American Express, or debit card.

Please note: Cancellations or rescheduling must be made at least 48 hours before your test time, otherwise ICBC will charge a $25 cancellation fee.

We only charge for booking services — the ICBC testing fee is not included.

Our Service Commitment

Many ICBC testing locations are fully booked for months. We understand how frustrating and time-consuming it can be to find a suitable appointment. Our service is designed to save you valuable time by eliminating the need for constant manual checks on the ICBC website.

Using our innovative booking system and dedicated team, we monitor test center availability day and night to secure openings that match your preferences. While we cannot guarantee exact date or time matches (especially if another customer has submitted a similar request just before yours), we strive to book a suitable slot within 15 days of your request.

We prioritize speed and efficiency, often securing appointments within minutes of becoming available—ideal for those in need of a last-minute or expedited booking.

How It Works

  1. Upon receiving your request and payment, our team immediately begins the search for an available road test based on your provided preferences.

  2. Once a matching appointment is located, we secure it instantly and notify you via email.

  3. Please ensure that your email address is accurate and monitored frequently. We are not responsible for missed notifications or no-shows.

In rare instances, if no suitable appointment is found, it means the requested slot is unavailable. All requests are handled on a first-come, first-served basis.

Disclaimer

We are not responsible for test cancellations due to:

  • Inclement weather

  • ICBC policy changes

  • Unfit or ineligible vehicles

  • Missing documentation

If your road test is canceled due to any of the above, we cannot issue refunds.

Cancellation and Refund Policy

Effective Date: June 9, 2025

1. General Policy

1.1 We operate a strict no refund and no cancellation policy once a booking is confirmed.

1.2 We will attempt to schedule your road test within 2 weeks of order placement, provided all required information is accurate and complete.

1.3 If all correct information is provided and we are unable to book your road test, a full refund will be issued.

1.4 While we consider your preferred dates, the final booking is subject to actual availability in your selected city. We cannot guarantee specific time slots.

1.5 Orders will be automatically closed after 3 months from the order date if no response is received from the customer. No refunds will be provided in such cases.

1.6 Eligible refund requests (if applicable) will be processed within 4–10 business days from submission.

2. Conditions and Limitations

2.1 Refunds are not provided in full if your request is missing critical information, such as your valid driver’s license number or expiry date.

2.2 If you need to reschedule, you may:

  • Do so yourself via the ICBC website, or

  • Use our rescheduling service by paying a $58.00 rebooking fee via E-transfer to info@icbcdrivetest.ca.
    Please contact us at least 72 hours before your booked test to use this service.

2.3 We are not liable for road test cancellations resulting from:

  • ICBC examiner unavailability

  • Weather conditions

  • Client’s failure to meet ICBC test requirements

2.4 Once a booking confirmation email is sent to you, no refunds are issued. Please monitor your email for updates and check your spam/junk folders.

2.5. Cancellation fee for any order placed prior to booking a road test: $20

2.6 Customers may include special notes or unavailable dates when placing an order. However, these notes cannot be modified after booking is complete.

Administration Fee

An administration fee is included in all bookings. This covers:

  • Continuous monitoring of test slots

  • Securing the most suitable date and location

  • Changing appointments (when permitted)

  • Personalized support and road test guidance

Contact Us

If you have questions or need assistance, please contact us at:
📧 info@icbcdrivetest.ca
📄 Or use the contact form on our Contact Us page

Legal Disclaimer

Last Updated: June 9, 2025

By accessing or using our road test booking services, you acknowledge and agree to the terms set forth in this Legal Disclaimer, along with our Cancellation and Refund Policy and Terms of Service.

1. No Affiliation with Government Agencies

We are a third-party service provider and are not affiliated, associated, authorized, endorsed by, or in any way officially connected with the Insurance Corporation of British Columbia (ICBC), the Ministry of Transportation, or any provincial or federal government body.

All trademarks, names, and official designations are the property of their respective owners and are used for identification purposes only.

2. Nature of Service

Our service is designed to assist customers in securing road test appointments through monitoring and identifying available time slots on their behalf. We do not issue driver’s licenses, conduct road tests, or guarantee a specific appointment time or location.

By using our service, you authorize us to:

  • Search for ICBC road test appointment slots on your behalf.

  • Book a road test using the information you provide.

You understand that the actual availability of road test slots is controlled by ICBC and subject to change without notice.

3. Service Limitations

We are not responsible for:

  • The availability or unavailability of ICBC road test slots.

  • Cancellations made by ICBC due to weather, staffing, or policy changes.

  • Missed appointments due to incorrect or incomplete information provided by the customer.

  • Test cancellations resulting from the use of unfit vehicles, invalid documentation, or failure to meet ICBC testing criteria.

We do not guarantee:

  • That your preferred date, time, or location will be available.

  • That a road test will be scheduled within a specific number of days unless otherwise stated in our Refund Policy.

4. User Responsibilities

You are solely responsible for:

  • Providing accurate and complete personal information, including your driver’s license number and expiry date.

  • Monitoring your email inbox and spam folder for communications related to your booking.

  • Attending your scheduled road test on time and with all required documentation and a suitable vehicle.

5. Refunds and Cancellations

We operate under a strict no-refund, no-cancellation policy, except in cases where all correct information is provided and we are unable to book a road test within the specified time frame. See our full Cancellation and Refund Policy for details.

6. Liability Waiver

To the fullest extent permitted by law, our company shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with:

  • Your use of or inability to use our service.

  • Any booking made on your behalf.

  • Any errors or omissions in your information submission.

You agree to indemnify and hold harmless our company, its employees, agents, and affiliates from any claims, liabilities, losses, or expenses arising out of your use of the service.

7. Contact

If you have questions regarding this disclaimer or our services, please contact us at:

📧 info@icbcdrivetest.ca
📄 Or use the contact form on our Contact Us page.

PRIVACY POLICY

GENERAL

We icbcroadtest.ca under name of Booking Services Canada 5780 Victoria Dr Unit #105 Vancouver, BC V5P 3W7 reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. This website is operated as icbcroadtest.ca. Throughout the site, the terms “we”, “us” and “our” refer to icbcroadtest.ca. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. If you have question and query info AT icbcdrivetest.ca

We will respond to you within 24 hours.

PAYMENT SECURITY

Our site is protected by SSL when you book, so your payment details are secure. All payment information is handled by our merchant. We are also PCI-DSS compliant. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. We are only liable for our service fee..

DATA PROTECTION 

What we do with your information – Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used for booking your road test online. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, Road Test Services Ltd, and any third parties connected to us expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any web sites linked to it and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Privacy Policy

  1. This privacy policy applies to Road Test Services website at www.icbcroadtest.ca (the “Website”). We at icbcroadtest.ca take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
  2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Data Processing Team at our 5780 Victoria Dr Unit #105 Vancouver, BC V5P 3W7
  3. By using the Website, you consent to this. We are registered with the BC business.

 

Information we collect

  1. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, driver license information, and therefore has been provided by you with your consent. 
  2. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
  3. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. We will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

 

Use of your information

  1. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
  2. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
  3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  4. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
  5. Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
  6. Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

  1. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimize credit risk.
  2. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

Controlling the use of your data

  1. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info AT icbcdrivetest.ca any time.

Where we store and transfer your data

  1. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
  2. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA to provide you with these services.
  3. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
  4. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Road Test Services Ltd.’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
  5. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
  6. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info AT icbcdrivetest.ca

Security

Our website is protected by an SSL to secure anything sent to us. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Your rights

 

  1. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to info@icbcdrivetest.ca There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
  2. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to info@icbcdrivetest.ca

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data